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Damicor are actively recruiting for a Service & Repair Co-Ordinator to be based at Hinkley point C
What you'll be doing
As a Service and Repair Coordinator, you will have the following responsibilities,
* Compile and analyse customer feedback to identify areas for improvement and implement changes to suit MEH Alliance Joint Venture requirements.
* Ensure timely scheduling of service appointments, minimising downtime.
* Monitor and report on the timely completion of service and repair tasks.
* Maintain accurate logs of stakeholder interactions and service-related communications.
* Generate reports on the efficient allocation of resources, including technicians, equipment, and materials.
* Ensure an equitable distribution of workload among the service and repair teams.
* Ensure accurate and complete documentation of service and repair activities, including work performed, parts used, and customer information and these documents remain stored for the duration of the works on the project.
* Monitor and report on the effectiveness of technical support provided to technicians.
* Generate reports on inventory levels (R&M team dedicated stores only), ensuring that parts and supplies are adequately stocked.
* Monitor the timely fulfilment of parts and supplies orders.
* Provide reports on compliance with project and industry regulations and company safety procedures.
* Document and report any safety incidents, along with corrective actions taken.
* Generate reports on performance metrics such as response time, completion time.
* Develop and implement plans for optimising service and repair coordination processes.
* Evaluate the effectiveness of training programs for continuous improvement.
* Provide reports on collaboration with other departments, ensuring seamless coordination of services.
What’s required:
* Experience in a similar role
* A good understanding of the hire industry is also beneficial.
* Ability to achieve BPSS clearance
If you are interested in this role please contact Martina for more information
