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Job Title: Waste Supervisor/ Recycling Supervisor

Team: Recycling Centre Service - WMU

Hours: 40 hours per week (alternate weekend working required)

Contract Type: Temp to Perm (12 weeks Temp)

Purpose of the Role

The role involves working closely with colleagues in a small team to manage multiple Recycling Centres and Reuse shops within the county. Key duties and responsibilities include:

· Ensuring compliance with all applicable legislation, including Environmental and Health & Safety requirements.

· Promoting continuous improvement in customer service, recycling performance, waste reduction, and reuse.

· Traveling around the county to provide visible leadership to remote teams and conducting frequent inspections relating to service provision and compliance.

· Engaging with the public in person, on the phone, and through written communication.

· Investigating accidents, incidents, complaints, and customer inquiries, providing full and reasoned responses.

· Challenging service users who may fraudulently access free public services.

· Making reasoned and evidenced decisions on service provision during weekends on behalf of senior management.

· Using initiative and creativity to solve complex problems within the framework of applicable legislation and council policy.

· Maintaining infrastructure, plant, and machinery at recycling centres.

· Communicating effectively with contractors to ensure continuous service delivery.

· Identifying and placing orders for goods and services related to the role and managing invoice payment approvals.

The successful candidate will demonstrate:

· Leadership and management skills in dealing with front-line staff.

· Experience managing Health and Safety, preferably backed by a relevant qualification.

· Proven ability to improve services by managing a team effectively.

· The ability to interact with the public and communicate policies and legislative restrictions clearly, respecting Hertfordshire's diverse population.

· Proven experience managing operations similar to Recycling Centres.

· Daily access to a vehicle and the ability to travel across the county as required.

Desirable Qualifications and Skills

· Level 4 COTC qualification relevant to managing civic amenity sites (HCC will provide training during probation if not already held).

· IOSH Managing Safely or NEBOSH qualification.

· Experience in the waste industry, including legislation and operations.

· Understanding of working within a political environment.

Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy