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Job Title: Senior Customer Care Specialist

Location: Deeside

Contract: 12 Months / Hybrid 2 days onsite

Hours: 35 Hours

Rates: £134.62 per day

Duties and Responsibilities

To ensure all orders are placed & validated accurately within the order cut off time.
The scope of the role is Order Management, Customer contact, liaison with 3PL's and Market functions and Customer Masterdata.
EDI order maintenance & management, reviewing EDI blocked orders, Customer portals & catalogues.
Creating Backorder & Delivery Notification Reports.
Email inbox management, responding quickly and efficiently to queries and requests.
Daily Order Checks to ensure order blocks are maintained and updated to avoid delays
Responding to customer telephone calls, ensuring customer queries are answered as efficiently as possible.
Measures of success in the role will by clear objectives and KPI reports to support daily activity and performance measurement.

Experience and Qualifications

Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately.
Strong communication skills both oral and written ensuring desired outcomes are understood and achieved
Has good interpersonal skills, able to deal at all levels, develops relationships within the organizational structure to assist in goal achievement
Ensure all work is completed within required deadlines and all audit reporting is actioned
Coordinate and assist with audit requirements
Must be proficient in standard software applications including Microsoft Outlook and advanced excel skills and to have a complete understanding of Sales and Distribution modules of SAP
Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems

Qualifications/Education:

Proven experience of Customer Service and order entry
Ability to communicate at all levels within the organisation
Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines.
Experience and knowledge of SAP/ESKER (preferable)
Proven experience in Customer/Distribution preferably in a Health Care Environment
Strong motivational skills
Competent in using Excel/Word
Proficient communicator both written and verbal
Able to operate in a Team environment.

Language:

Speaking: English* French and/or Dutch
Writing/Reading: English * French and/or Dutch*additional languages as required

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy