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All Trades (GB) Ltd, an established repair and reinstatement contractor with over two decades of experience, is renowned for delivering high-quality services to the insurance sector. As a versatile multi-trade contractor, we excel in addressing diverse domestic repair needs, covering interior and exterior damage, as well as electrical, plumbing, and heating issues.

Headquartered in Blackburn, with additional support from sub-offices across the UK, we offer nationwide repair and reinstatement solutions. Our coverage extends to most parts of England, Scotland, and Wales.

We are seeking an individual who shares our passion and envisions contributing to our continued growth. This is an opportune moment to join All Trades GB and play a key role in shaping our future.

The Role

Join our team as a Claims Administrator, where you will serve as a primary point of contact for our valued clients and customers. This role requires exceptional organisational skills, attention to detail, and a strong commitment to maintaining customer satisfaction while supporting the smooth operation of the business.

This dynamic role involves a diverse range of responsibilities, including:

Manage end to end process of ‘job’ from receiving new claim and initial contact through to all party liaison and administration.

Maintain detailed and accurate records of customer interactions, jobs, and feedback.

Prepare and send job confirmations, invoices, and other necessary documentation.

Track job progress and follow up with the team to ensure completion within deadlines.

Effectively addressing and resolving queries and complaints – escalate to team lead where appropriate.

Handle emergencies, such as service delays, with poise and efficiency.

Liaise with customers and the team to find solutions quickly and minimize disruption.

Maintaining professional communication with customers, insurers, and colleagues.

What are we looking for?

A dedicated Claims Administrator with a demonstrated track record of excellence in previous roles.

Problem-solving mindset and ability to handle challenges efficiently.

An enthusiastic and confident individual with exceptional written and verbal skills.

An individual who has excellent communication skills, who can work to tight and busy timescales.

A team player who excels in a collaborative environment, contributing to a shared goal.

A proactive learner with the confidence to achieve success in their endeavours.

What’s in it for you? 

Competitive salary; £26,000, dependent on experience.

A thorough onboarding and induction programme. 

Continual personal and professional development. 

Free parking.

Supportive and friendly working environment.

Monday – Friday, in office role, 8am – 5pm (1hour lunch).

This is an excellent opportunity for a motivated individual to join a forward-thinking organisation and play a key role in its growth and success. If you excel in communication and are dedicated to providing exceptional customer service, this role is perfect for you.

Note: Cummins Mellor partners with All Trades GB Limited for recruitment. If your application is successful, you will be contacted by All Trades GB directly