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Role Overview
Meet and greet all staff, visitors and contractors in a professional and personable manner
Deliver a consistently high-end customer focused experience
Embody a high-performance approach and encourage colleagues to do the same
Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
Work closely with stakeholders & client contacts (Facilities Manager, Security Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
Assist in emergency situations
Provide timely and accurate information
Respond appropriately to varying and fast changing priorities
Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
About the RoleSTARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers.

We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and much more with a discreet and vigilant security service.

Shift Pattern – Monday to Friday
45 hrs per week
08:00 - 17:00 / 09:00 - 18:00
Pay Rate – £16.72 per hour

Our STARS delivers a consistent high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site. Ensuring the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS is the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best in class, impeccable front of house services with enhanced security awareness training. STARS complete bespoke training, tailored to meet the specific needs of our clients.

Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here