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Contract Manager – Contract Cleaning

The Opportunity

An opportunity to join one of the market leaders in professional support services in Europe has arisen due a result of new mobilisations and continued growth. We are looking for an experienced Contract Cleaning Manager who wants to manage their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.

The Package

* £32k basic

* Uncapped commission

* Car Allowance

* 35 days holiday per year (including bank holidays)

* Home based and Flexible hours

The Territory

Birmingham, Oldbury, Telford and surrounding areas

Main Responsibilities of a Contracts Manager

* Contract/Site Management with 40-50 cleaning staff

* The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to.

* Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.

* To ensure all client queries and complaints are dealt with in a timely and effective manner.

* To ensure that the financial performance of each contract is being controlled to the budgeted requirements.

* Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.

* To assist the sales team as and when required.

* To ensure adequate supplies are onsite.

* To recruit, induct and train new staff.

* To resolve any disciplinary/ grievance matters in line with company policy and procedure.

* To provide guidance, coaching and training to managers and supervisors.

The Person

* Experience in managing multiple commercial cleaning accounts

* Strong management style with experience in recruitment, on-boarding, training and development

* Passionate about people

* Health and Safety qualification or experience in this area

* Client liaison and presentation experience

* Full clean driving licence

Why Work for Us

* Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.

* Equal Opportunities Employer who promotes diversity.

* Innovative Approach to the Employee Journey

* A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business