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Debt Recovery Team Leader

Reports to - Deputy Head of Costs and Debt Recovery

Role Purpose

To assist the Head of Department in the day-to-day management of the Debt Recovery Team, with the aim of ensuring maximum Client conversion and debt recovery.

Key Responsibilities

* Leading a team of Debt Recovery Paralegals.

* Ensuring that the team achieve their monthly and annual targets, for both Client conversion and debt recovery.

* Ensuring that individual team members’ training and development needs are identified and addressed.

* Regular one to ones with team members.

* Liaising with Clients in relation to their claims for compensation.

* Client conversion.

* Carrying out residency and other searches.

* Assessing Debtors’ ability to pay.

* Negotiating with Debtors.

* Commencement of the Pre-Action Protocols.

* Issuing Part 7 and Part 8 Proceedings.

* Drafting Court documents, to include applications for Attachment of Earnings Orders and Charging Orders.

* Drafting Witness Statements.

* Preparing cases for Trial.

* Liaising with in house Legal Teams and other Businesses

* Instructing and liaising with external agencies.

* Ensure compliance with Information Security Policies including data confidentiality and the operational security of the Information Systems used.

* Any ad hoc or additional duties as deemed fit and appropriate by the Management Team for this post and the associated level of responsibility attached to it.

Personal Specification

* Experience in leading a team.

* Experience in handling Clients, and the claims process.

* Litigation experience in debt recovery.

* Experience in claims arising as a result of breach of contract.

* Knowledge of the Pre-Action Protocols and Civil Procedure Rules.

* Ability to effectively communicate and have good interpersonal skills.

* Ability to motivate, coach and support others.

* Experience of working towards deadlines and performance objectives.

* Ability to assist with communicating vision, strategy, and commercial awareness.

* Ability to assist with implementing change with a flexible approach.

* Ability to solve problems by way of critical analysis and effective decision making