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Are you a caring person with a natural ability to put people at ease, develop relationships and ensure the highest level of customer care? If so, you belong at Bromford! We have been certified as a Great Place to Work organisation, and this is your opportunity to join us.

Being an Independent Living Scheme Officer is a challenging but hugely rewarding role empowering our customers to thrive in their homes. You’ll have regular customer contact, complete annual independent living reviews, manage communal repairs and be responsible for H&S checks on site.

The right person will be compassionate and patient and have a real understanding for the needs of older people. You will need to be visible to customers, visiting sites regularly, so it will require a good amount of travelling, but developing those relationships and providing that essential point of contact for our older residents makes such a difference.

This role is permanent, full-time working 37.5 hours per week, Monday-Friday, and subject to an enhanced DBS check. You’ll support customers at our scheme in Bishops Cleeve (GL52 8HY). A full UK driving licence is required as you may need to support other schemes from time to time.

You will be someone who:

* Is curious and don’t shy away from having difficult conversations

* Is tenacious and resilient - doing what it takes to achieve the right outcome

* Has a track record of being self-motivated, flexible and able to manage your own workload

* Has a reputation for first rate influencing, negotiating and relationship building skills.

* Has experience of working with older people, in a customer focused environment

* Has experience of understanding and working within policies, procedures, and code of conduct

The closing date is Wednesday 25 September with interviews taking place week commencing 7 October 2024, at our Shannon Way office, Tewkesbury.

If you would like to join our friendly team and work at an organisation rated as a Great Place to Work, apply today