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Job Title: 2nd Line IT Support Analyst

Location: Bath (Hybrid working available)

Salary: Up to £35,000 per annum

My client, based in Bath, is seeking a talented 2nd Line Engineer to join their dynamic team. This is an opportunity to join a market-leading MSP known for its exceptional service, employee development, and award-winning culture. You'll work in a fast-paced environment, supporting a diverse range of clients while developing your technical expertise, with opportunities for further career progression.

Key Responsibilities:

Provide 2nd line support to clients, troubleshooting and resolving technical IT issues.

Maintain and manage Windows Server environments (2012/2016/2019/2022), including Active Directory, Group Policy, DHCP, DNS, and RDS.

Administer and support Microsoft 365 and Azure environments, including Intune and Endpoint Management.

Diagnose and resolve networking issues, including VLAN, VPN, and switch management.

Support firewall and UTM configurations.

Assist with Mac and Linux troubleshooting.

Work with virtualisation platforms and support backup and disaster recovery solutions.

Ensure adherence to cybersecurity best practices.

Work within ITIL or SDI frameworks to deliver high-quality IT services.

Technical Skills Required:

Strong experience with Windows Server (Apply online only)) and Active Directory management.

Hands-on experience with Microsoft 365, Azure administration, and Intune.

Knowledge of networking protocols and troubleshooting (VLAN, VPN, switch management).

Experience with firewall and UTM management.

Ability to support Mac and Linux operating systems.

Understanding of virtualisation, backup, and disaster recovery solutions.

Cybersecurity awareness and best practices.

Familiarity with ITIL or SDI frameworks (desirable).

Preferred Qualifications (Not Essential):

CompTIA A+ / Network+

Microsoft Associate Level (Infrastructure or Cloud Technologies)

Why Join?

Competitive salary up to £35,000 per annum.

Hybrid working options available.

Opportunity to work with a leading MSP and gain exposure to cutting-edge technologies.

A supportive and collaborative team environment.

Ongoing professional development opportunities.

Recruiter: Callum Thompson