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Are you an Infrastructure Specialist, Technical Consultant, or Product Consultant seeking an exciting opportunity to join a global forward-thinking, that is at the forefront of transformational change, based in Warrington,

This is an exciting opportunity for an experienced Infrastructure Specialist, Technical Consultant, or Product Consultant keen to learn new skills and expand your technical expertise into customers across many sectors., make a mark, and be part of an ambitious and growing team delivering innovative products and services.

To apply you will need to have an excellent understanding of complex IT Infrastructures along with strong experience in either a Technical Support or a Technical engineer role, a broad technology background, and a proven history of delivering projects to a wide range of customers in a fast-paced environment where you will be dealing with multiple objectives.

You will be required to act as the lead technical resource on various technical projects and various scheduled technical activities. These projects and activities are primarily associated with our client's wide range of products, on-premises, SaaS, and Cloud infrastructures. Typical projects/activities include Implementation and Configuration, Proof of Concepts, Health checks, Upgrades, Support, Training, Demonstrations, and Pre-Sales Consultancy.

This position provides a comprehensive learning and development programme to develop the role holder to become a subject matter expert on our client's products, processes, and strategies.

For those wanting to innovate and contribute to Product Development, this would be encouraged for current products (those aligned to ITAM/SAM, ITOM), as well as the newer products that are aligned to SaaS and Cloud, resulting in being a product

champion.

Responsibilities

• Managing end-to-end implementations on a wide range of products from initial profile assessment to solution design, implementation, training, customer handover, and support.

• Consulting with customers to help them understand what is required for successful deployment of products.

• Day-to-day running of multiple assignments, both remotely and on-site.

• Ensure delivery of project scope within agreed timescales and budgets.

• Identify any risks or issues and ensure they are reported promptly so they can be managed to a resolution.

• Become a subject matter expert on our client's products and contribute to the creation of best practices, documentation, knowledgebase content, testing, R&D, and process improvements.

Key Skills and Experience

Essential

• Minimum 5 years experience in a Technical Support or Technical engineer role.

• Exceptional communication skills, written & oral.

• Strong presentation, communication, organisation, multitasking, and time management skills.

• Excellent prioritisation skills.

• Excellent understanding of complex IT Infrastructures.

• Strong knowledge of at least one Server architecture (Windows, Linux, Oracle, IBM, etc).

• Knowledge of Microsoft SQL including administration, installation, and troubleshooting.

• Knowledge of Microsoft Active Directory management including Group Policy.

• Strong knowledge of at least one Virtualisation technology (VMware, Hyper-V, etc).

• Basic understanding of networking devices and principles.

• Experience in ‘owning’ solution deployments throughout their lifecycle.

• The ability to work to deadlines with a high level of attention to detail.

• Self-motivated and passionate in overcoming obstacles to drive resolution.

• Strive to do the "right thing", not just the "easy thing", and have a flexible, “can-do” approach to work.

• A passion for delivering customer excellence and a willingness to go the extra mile.

• Must be able to work proactively and take ownership & responsibility.

• A strong customer-centric approach.

• Proven experience in building strong and professional relationships with key client staff, partners, and internal colleagues.

• Ability to create technical documentation such as solutions designs and network diagrams.

• Solid problem-solving and consultative skills.

Desirable

• Experience of Cloud (AWS, AZURE, GCP, ORACLE).

• SQL experience including complex queries & SQL scripting.

• Good understanding of IT Security principles.

• Scripting experience in PowerShell, Bash, or Python.

• Previous experience working for a software developer.

• Previous experience in software delivery and/or delivering project services to multi-client environments.

• Previous experience deploying or supporting ITAM or SAM Solutions.

• Appreciation of Apple Mac, Linux, and Unix operating systems.

• International Travel helping Customers and Colleagues in EMEA, North America and APAC.

Salary is from £60k depending on Experience.

Excellent Benefits

• Competitive annual leave with an optional additional holiday-buy scheme.

• Bupa private medical care, with options to add dependants.

• Bupa Blua app that provides access to a remote GP 24/7.

• Employee Assistance Programme

• Total-earnings Pension Scheme.

• Onsite Gym

• Company Perk and Discount Portal.

• Complimentary refreshments.

• Free on-site parking and electric vehicle charging

• Regular social events

New Ventures Recruitment Ltd is an equal opportunities employer is acting as a recruitment agency for this vacancy

Apply now