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Job Title: Hotel Receptionist
Location: Luton, UK
Pay rate: £12 ph
Company: Reputable Hospitality Establishment
About the Role:
South57 Recruitment is seeking a dedicated and personable Hotel Receptionist for our esteemed client based in Luton. This role is perfect for an individual with excellent communication and administrative skills who thrives under pressure.
Key Responsibilities:
* Firstly, warmly greet and attend to guests upon arrival, and handle inquiries both in person and over the phone.
* Additionally, inform guests about hotel services and accommodation rates, manage reservations, and promptly handle cancellations to avoid confusion.
* Furthermore, build strong relationships with guests, ensuring they feel comfortable and addressing any complaints courteously to maintain the hotel’s reputation.
* Moreover, keep accurate records of guest room bookings and billings for accountability and future reference.
* In addition, maintain a tidy front desk by organizing documents and keeping the area clean.
* Also, manage room bookings through various channels (online, phone, in-person) to ensure smooth operations.
* Finally, report maintenance issues and malfunctioning appliances to the manager for quick resolution to ensure guest comfort.
Qualifications and Experience:
* Excellent customer service skills.
* Proficiency with Amadeus reservation system.
* Strong interpersonal skills and the ability to maintain orderliness.
* Ability to multitask and manage crises effectively.
* Driven to provide a personalized experience to every guest, every time.
Benefits:
* Competitive salary and benefits package.
* Opportunities for professional development and career advancement.
* A supportive and collaborative work environment.
How to Apply:
If you are passionate about delivering exceptional customer service and creating lasting relationships with guests, we want to hear from you. Please submit your CV and a cover letter detailing your experience and enthusiasm for the role and our team will be in touch with you shortly