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Here at Contract Personnel, we are recruiting for a Head Housekeeper , to join a well-established company located in Norwich

Role

The Head Housekeeper manages the housekeeping operation and the housekeeping team at a client site with responsibility for ensuring the smooth running of all operational elements of the housekeeping function from the management of the team to the delivery of key metrics including service quality, health & safety, training and mentoring team members and managing budgets. The Head Housekeeper must ensure a strong and positive client relationship to retain and support business continuity.

- Lead, manage and inspire your team to deliver company key metrics ensuring the team build and maintain rapport with the local management and their teams;

- Ensure all services are delivered to the highest standard;

- Conduct regular floor walks inspecting as you go and checking rooms;

- Know and understand site budgets and targets and ensuring daily awareness of the performance ensuring focus on the reduction of operating costs;

- Discuss weekly operations performance with the Operations Manager;

- Manage recruitment and engagement of the team on site, pro-actively recruiting;

- Ensure that the housekeeping team is fully trained within their roles, delivering the required quality and productivity and supported where necessary with team coaching;

- Ensure compliance with both statutory procedures and company policies regarding the training requirements on site;

- Know, manage and implement department and client safety and security policies and procedures ensuring a safe and secure environment;

- A positive approach to delivering client and company requirements; and

- A high standard of personal presentation and professionalism.

Essential Qualifications:

- A proven Head Housekeeper with experience of working in a similar environment at either head housekeeper, or alternatively at deputy or senior supervisor level in a larger site;

- Demonstrable evidence of successfully managing a team and driving improvements;

- Excellent communication skills verbal and written and experience of using IT as well as the ability to relate to people at all levels both inside and outside the Company;

- Successfully lead and manage a team using coaching to improve to support development;

- Experience in delivering training and handling health & safety issues; and

- A flexible approach and a good sense of humour.

Working Hours and Pay

5 days a week, hours are varied. Usually 8am to 4pm

£28000 to £30000 – depending on experience

This is a permanent position to apply please send your CV to (url removed)