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Job Detail Job Title Service Representative (TSR Technical service representative) Reporting to Business Regional Director Date 07/11/2022 Dept. Sales/Service Albany International is a global company of advanced textiles and materials processing company. Our core business is the world’s leading producer of custom-designed fabrics and belts essential to the production of paper, tissue, and cardboard. We are looking for a Service Engineer (TSR) to work within our busy team, to act as the link between our business and our UK customers. Your time would largely be spent in paper mills across the UK responding to customer needs and ensuring that their expectations are met. The main duties include: • Listen and get the customer needs and expectations • Provide offers and solutions to our customers • Provide designers the needed information to offer the best PMC solution • Analyse the market size, actors and trends • Market intelligence • Collect and record data from paper machines and carry some statistical analysis. • Should be able to advice machine settings to optimise the performances of our product on the machine. • Report the customer needs and expectations to the technical and sales group. • Identify business opportunities, particularly new applications for existing products. • Identify and report changes and trends occurring within the existing market that could potentially affect Albany’s future business direction. • Understand and be able to communicate relevant technical and economic features of the products and services offered to our customers. • Handle customer complaints. • Carry out machine surveys on the paper machine. When the machine is using a shoe press belt, some survey on the shoe belt will be also required when the machine is stopped. For other paper grade than tissue, a forming survey and dryer fabric investigation may be necessary. • Collecting and recording data from paper machines and carrying out statistical analysis. • Giving advice on the machine settings to optimise the performance of our product on the machine. • Reporting customer needs and expectations to the Technical and Sales group, liaising between the customer and our company. Skill Requirements: • The successful candidate will be an effective communicator - at all levels and well organised. • An individual who is self-motivated and able to work for long periods on their own. • Must have knowledge of paper machines and a good understanding of the paper producing and processing industry. • Process Engineer trained and/or qualified. • Computer literate and competent in performing statistical data analysis. • Competent in operating several different types of test equipment. • Maintain a strong sense of team spirit, assisting fellow engineers in meeting customer needs. • Have a fully valid driving licence. The role involves working in hot, wet environments and often at height. The role involves travel about 60-70% of the time, mainly across the UK but will also involve travel outside of the UK. Therefore, the individual must hold a full valid UK driving licence and be prepared to travel and a company car will be provided. You will be required to work away from home for several days at a time on a weekly basis (working from home the remainder of the time). Given the need to attend a customer’s premises, potentially at short notice, a central location in the UK would be desirable. Character requirements: • Personable. • Effective communicator, at all levels. • Organised. • Team Player. • Experienced. Have a knowledge of Paper Machines and Paper Processing. Particularly Tissue. • Self-motivated & able to work for long periods on their own. • Willing to travel 60-70% of their time & prepared to travel outside of the UK. • Willing to work outside of office hours. • Fit & Healthy ie. Able to work in hot wet environments and often height. • Prepared to work away from home for several days at one time on a weekly basis. • Willing to work from a home office