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Morgan McKinley is looking for experienced Customer Services candidates for a number of Contact Centre - Customer Services roles working on a hybrid basis for a great local business based in the East Grinstead, West Sussex area. The main purpose of the Customer Service - Contact Centre Agent job is to provide an excellent Customer Service at all times, handle customer enquiries and resolve complaints via Inbound calls, outbound calls, e-mail, web chat etc.

Location: East Grinstead, West Sussex - hybrid working

Customer Service duties:

Answer customer calls and handle queries
Respond to customer emails and live web chat
Provide a high level customer service at all times
Handle customer complaintsSkills & Experience:

Must have previous experience of customer service, ideally working within a busy Call Centre / Contact Centre environment
Good communication skills
Have a confident, empathetic approach to customersMorgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

Morgan McKinley encourages applications from all qualified candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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