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Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Soft Services Supervisor

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Soft Services Supervisor to join the team located in Chester. The successful candidate is responsible for the coordination of Soft Services to site to meet SLA requirements and key performance indicators.

Role Summary:

Work with management to ensure training plans are in place and implemented
Leading, coaching, developing and mentoring to on site cleaning and portering teams
Maintain the image, appearance and professional standing of CBRE GWS technical team at all times
Supervision of the cleaning and portering team and governance over the Security, Catering, Pets control, Waste, technical representative out of hours.
Act as point of contact for all soft service delivery
Attend meetings to fulfil the role, such as weekly client meeting, daily planning, service insight reviews
Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM's / CM's and reactive work orders within defined SLA's; highlight any concerns to Hard Services Supervisor
Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board.
Updating and managing of elogbooks for soft services records
Liaison with other FM Workplace Solutions service providers to provide an integrated service. Provide timely customer feedback verbally face to face, email or calling card

Experience Required:

Knowledge and awareness of the facilities management industry
Practical experience in working with supply partners to deliver a seamless, integrated service
Excellent IT literacy skills in MS Outlook, Word, Excel and Power Point Self-motivated and resourceful.
Ability to manage and understand catering and security processes.
Good administrative skills
Well organised with excellent time keeping.
Strong ability to lead and motivate team.
Good prioritisation and planning skills
Customer services experience
Ability to communicate at all levels