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Lobby Ambassador

Salary - 28K

Shift - 42hrs over 5 days - WITH SOME FLEXIBILITY TO WORKING WEEKENDS AS AS REQUIRED

Are you prepared to embark on your career journey in the world of hospitality? Join a leading residential management company and work alongside a dedicated team to achieve 5-star customer satisfaction.

This role is at the very heart of the operation of our city buildings. Connecting with our residents ensuring a safe and enjoyable residential environment, creating a real warm sense of arrival and fond farewell for our residents, their guests, and visitors. The role will extend and deliver the highest level of intuitive & anticipatory service.

Responsibilities include but are not limited to:

*Acts as a liaison with all in guests in person with all residents, their guests and visitors.
*Ensure a clean environment both pre and post resident move-in and move-out process.
*Work closely with other team members in a supportive and flexible manner, focusing on the cleanliness satisfaction of stakeholders.
*To support the vision of a clean and presentable environment at all times within Thames City.
* To ensure any keys removed from concierge through traka or estates management through verify are returned to always ensure a safe and secure building.
* Greet our residents, their guests and visitors and make them feel welcomed in Thames City
* Create outstanding welcome and farewell experiences for our residents.
* Establish special conversations with residents, which identify personal preferences;
* Working alongside the team and our suppliers to create the perfect experience for our residents.
* Provide assistance and quality service for concierge and door teams.
* Be a source of information to residents, their guests and visitors on various matters such as amenity offerings & activities.
* Act as a guide when guests ask for directions and assist them to their destination taking the first few steps to guide them with direction.

As residential managers, we take pride in providing exceptional services such as 24/7 boutique 5-star concierge, luxury on-site facility management, and maintaining a beautiful estate for the ultimate luxury living experience.

Please apply or alternatively email me: (url removed)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age