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Meridian Business Support are delighted to be working with one of the UKs largest independent 4x4 dealerships to recruit a Service Advisor in Chelmsford.

Our client has been established for over 50 years and offers in excess of 2000 premium vehicles for sale at their state-of-the-art multi-floor showroom.

Role Description

Taking service warranty bookings and inputting on system
Greet customers, discuss, identify and progress routine service and repair requirements
Promote the sale of service/accessories
To ensure that maximum profit is achieved from all service works in accordance with company policy
Discuss and identify manufacturer’s warranty, routine service and repair requirements with customers, obtaining background information to assist the service team in diagnosis-testing-inspecting
Ensure that service, repair jobs are completed satisfactorily and to time specified making sure all warranty items are available for return to manufacturers
To issue repair orders to the workshop technicians adding any further information that may assist with repair
To ensure that any delay in the completion of work is reported to the customer
To ensure that all materials used and time employed on each vehicle is recorded on job cards and that the mechanical write up is correct for works carried out and signed accordingly
To accurately cost all invoices for payment
To ensure price lists and charge out rates are kept up to date at all timesThe successful candidate:

Experience in a Service Advisor role
Have a proven track record of delivering outstanding customer service
Knowledge of the Motor industry, parts and service
Excellent communication and organisational skills
Ability to communicate equally with mechanics, customers and senior management
Extensive knowledge of Microsoft Office (Outlook, Excel, Word, etc)
Full UK driving licenceSalary – £40,000 per annum

Hours – 47 hours per week (Monday to Friday, 7am to 5pm. 1 in 3 Saturday’s 8am to 3pm)

For more information, please contact Kevin in the office on (phone number removed) or (url removed)  
 
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