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Customer Service Administrator

Salary:£25,200 per annum
Benefits:

20 days holiday plus bank holidays
NEST Pension Scheme (5% employee and 3% employer contributions)
Discretionary annual company bonus
About the Role
We are seeking a Customer Service Administrator to join a well-established company that supplies innovative equipment and solutions to leading retailers across the UK. Based at the Tibshelf office, you will play a pivotal role in ensuring the smooth coordination of service operations, providing exceptional support to clients and internal teams.

Key Responsibilities of Customer Service Administrator:

Act as the first point of contact for service requests from clients, providing clear and timely communication.
Coordinate activities for engineers, contractors, and other personnel to ensure efficient service delivery.
Manage client relationships to maintain a seamless service experience, resolving queries professionally and effectively.
Process and verify data accurately, addressing incomplete records by liaising with relevant stakeholders.
Support the generation of accurate invoices, ensuring all billing is completed promptly and correctly.
Assist in managing client portal accounts and maintaining accurate service records.
Provide administrative support to the service team and assist the line manager with departmental responsibilities.
Identify and implement continuous improvement opportunities within service operations.
Skills and Qualifications of Customer Service Administrator:

Proficiency in Microsoft Office and other computer applications.
Strong communication skills, both written and verbal, with the ability to interact effectively at all levels.
Excellent organizational skills and attention to detail.
Ability to work independently, demonstrating initiative and problem-solving capabilities.
A collaborative team player who thrives in a fast-paced environment.
INDL