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Repairs Manager – Lead Our Clients Growing Repairs Department in the Lift Industry
Job Title: Repairs Manager
Location: Lancashire (Hybrid option available for the right candidate)
Job Type: Full-time
Are you an experienced professional in the lift industry, ready to take on an exciting challenge? We’re seeking a dynamic Repairs Manager to lead and shape our client's newly established repairs department. This is a rare opportunity to build something from the ground up and make a lasting impact in a fast-growing company. ??
What You’ll Do:
As Repairs Manager, you’ll be the driving force behind the success of our new department. Your role will involve:
* Leading a Skilled Team: Manage and coordinate a small team of repair technicians, ensuring they’re deployed effectively to maximise productivity.
* Prioritising and Scheduling Repairs: Efficiently organise repair requests, ensuring jobs are completed on time to maintain excellent customer satisfaction.
* Overseeing Quality & Compliance: Ensure all repairs are executed to the highest standards and meet safety regulations.
* Customer Liaison: Act as the primary point of contact for customers, delivering top-notch service and swiftly resolving any concerns.
* Collaborating Across Departments: Work closely with other teams to streamline workflow and troubleshoot technical issues.
* Building Efficient Processes: Develop and implement maintenance and repair procedures, while introducing a new CRM system to optimise efficiency.
What We’re Looking For:
We need someone who is both a strong leader and a problem solver. The ideal candidate will have:
* NVQ Level 3 in Installation or Servicing (or equivalent) within the lift industry.
* Proven Management Experience: A track record of managing repair activities and leading a team.
* Organisational Prowess: Ability to prioritise tasks, manage deadlines, and maintain an organised workflow.
* Customer-Focused Approach: Excellent communication and interpersonal skills, with a knack for keeping customers happy.
* Tech-Savvy Mindset: Experience with CRM systems is preferred, but a willingness to learn and implement new technologies is essential.
* Adaptability: Comfortable working under pressure and adjusting to shifting priorities.
Why Join Us?
In addition to a competitive salary and the opportunity to earn commission, our clients offers a comprehensive benefits package:
* Company Pension: Secure your future with our company pension plan.
* Generous Annual Leave: Enjoy 32 days of annual leave, with additional days for long service.
* Paid Sick Leave: Take care of your health with our company sick pay policy.
* Bonus Scheme: Be rewarded for your hard work with our performance-based bonus scheme.
* Retirement Package: Plan for your future with confidence.
* Additional Paid Leave: Long-term service earns you extra holiday days, ensuring a great work-life balance.
Be Part of Something New!
This is your chance to take ownership of a key department and build it from the ground up. If you’re ready for a rewarding challenge and want to lead a high-performing team, apply today