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Legal Advisory Manager
Based in Manchester City
5 days a week on site

We are seeking a Legal Advisory Manager to oversee and inspire our client's Legal Advisory team of 12. In this management role, you will play a pivotal part in ensuring the team delivers legally sound advice, assistance, and information across a wide range of legal areas, all while maintaining exceptional service levels. This position demands a high level of professional standards, with a particular focus on telephone-based services, adherence to KPIs, and SLAs.

Key Responsibilities:

Provide continuous support to Legal Advisors, ensuring they have the necessary resources to excel in their roles.
Oversee call volumes and individual call states, ensuring team members are available and responsive to all client inquiries.
Deliver real-time feedback, coaching, and review quality assessments to promote individual growth and development.
Assist in the investigation of complaints, working closely with clients and the wider management team to address service issues.
Identify areas for professional development, encouraging research and self-learning to keep the team at the forefront of the legal field.
Conduct regular performance reviews and 1-on-1s, supported by the departmental Lead.
Demonstrate an ability to work with a diverse range of clients, including those in distress, ensuring a compassionate and professional approach.

What You Bring to the Team:

Background in a supervisory or managerial role i.e. retail.
Law Degree, Legal Practice Certificate, or equivalent qualification.
In-depth understanding of the SRA Code of Conduct and the BACP Ethical Framework, and the ability to apply these principles effectively within the team.
Expertise in reviewing legal documents, business agreements, and conducting commercial legal research.
Exceptional ability to engage with clients, colleagues, and senior management through various communication channels.
A strong track record of meeting and exceeding KPIs and targets, with a passion for instilling these behaviours in your team.

INDMANS

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