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Audiovisual Service Engineer

£32,000 - £45,000 per annum

Full Time, Permanent

Location - Reading (preferable) but anywhere north in Berkshire, Buckinghamshire or Hertfordshire.

The Audiovisual Service Engineer will provide on-site technical support ensuring the optimal performance of audiovisual systems. This role involves responding to emergency callouts, conducting scheduled maintenance visits, and managing various administrative tasks, including accurate logging and reporting. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.

The Company

21st Century AV is a leading provider of cutting-edge audiovisual solutions, delivering state-of-the-art technology and comprehensive support services to clients across the UK. Our dedication to exceptional customer service has established us as a trusted partner in the AV industry. We are currently seeking a skilled Audiovisual Service Engineer to join our dynamic team, responsible for managing service contract emergency callouts and planned maintenance visits.

Required Skills & Experience:

Technical Expertise:

Proven experience as an audiovisual service engineer or similar role.
Strong understanding of audiovisual systems, including installation, configuration, and maintenance, particularly with Yealink and Logitech systems.
Proficiency in troubleshooting and resolving technical issues with AV equipment.

Certifications & Qualifications:

Relevant technical certifications (e.g., CTS, Crestron, Extron, AMX) are highly desirable.
Electrical or electronics engineering qualification (HNC/HND or equivalent) is advantageous.

Communication & Organisational Skills:

Excellent communication and interpersonal skills, with the ability to explain technical issues to non-technical clients.
Strong organizational skills to manage schedules, logs, and client interactions effectively.
Strong written skills for documenting service activities and reporting.

Problem-Solving Ability:

Ability to work under pressure and manage multiple tasks simultaneously.
Proactive approach to identifying and solving technical issues.

Flexibility & Availability:

Willingness to work flexible hours, including weekends and evenings, as required for emergency callouts.
Valid UK driving license and willingness to travel across the UK for on-site visits.

Key Responsibilities:

Emergency Callouts - Respond promptly to emergency service requests, providing on-site troubleshooting and repairs for audiovisual systems.
Planned Maintenance Visits (PMV) - Conduct regular maintenance visits, Identify potential issues during maintenance visits and provide feedback to the Service Contract Manager
Technical Support & Troubleshooting - Provide expert technical support for a range of audiovisual equipment, with a particular focus on Yealink and Logitech systems, ensuring that skills are kept up-to-date.
Client Relationship Management - Build and maintain positive relationships with clients, providing technical advice
Diary & Job Management - Independently manage your own diary, scheduling and prioritising visits to meet service contract requirements.
Vehicle & Equipment Management - Ensure the upkeep, cleanliness, and audit compliance of the company vehicle, maintain demo stock and ensure all equipment is ready and available for client demonstrations

Benefits:

Competitive salary and overtime pay.
Company vehicle and mobile phone.
Pension scheme and private healthcare.
Ongoing training and professional development opportunities.
Supportive team environment with career progression prospects.

If this Audiovisual Service Engineer sounds like an ideal role for you then apply today and our client will be in touch