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CUSTOMER SOLUTION AND SALES ADVISOR - TEMP TO PERM
MONDAY - FRIDAY / 37.5 HOURS PER WEEK
£11.79 PER HOUR + COMMISSION – OTE UP TO £28,000
STARTING ASAP
DE21 – DERBY
We are currently recruiting for a Customer solution and sales advisor individual. This role plays a crucial role in ensuring client satisfaction and engagement.
Handling customer enquiries, addressing any queries, resolving issues and providing an end solution.
Responsibilities of the role
* Actively reaching out to clients through outbound calls, engaging them to understand their needs, and uncovering sales opportunities.
* Utilizing a consultative selling approach by evaluating customer needs and booking internal appointments for tailored product demonstrations.
* Delivering expert guidance and personalised recommendations to help clients make informed decisions.
* Managing inbound calls efficiently, directing clients to relevant departments, and ensuring a seamless customer experience.
* Maximizing revenue through upselling and crossselling, promoting additional services and solutions that align with client needs.
* Building and maintaining strong relationships with both new and existing clients to foster loyalty and repeat business.
* Accurately updating the internal database with client information while adhering to compliance regulations.
* Consistently hitting and surpassing sales targets, achieving both individual and team KPIs to drive business growth.
* Ensuring data accuracy and integrity, keeping client information upto-date to facilitate efficient sales processes and long-term engagement.
Key skills required:
* Excellent communication skills
* Good attention to detail
* Being able to work as a individual and part of a team
* Supporting staff around you
* Good IT skills