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First Line IT Technician 

Permanent

Gorleston (Hybrid)

to £28,000 (DOE) + Benefits 

A 1st Line IT Support Technician wanred for a Hybrid permanent position based in Gorleston. 2 days/week WFH, start ideally October/ November 2024.

A chance to join an established + growing IT services business. Previous IT Service Desk and Helpdesk experience is strongly preferred.

Key skills, experience + tasks include:

1st line technical support for Windows / Microsoft technical environments.

Logging calls, trouble-shooting, diagnosis + IT problem resolution to 1st line level.

Providing remote IT support for end-users, escalating calls were necessary + managing IT incidents within agreed SLAs.

Tech Environment: Windows, AD, O365, desktop PCs, laptops, tablets, mobile devices, MS Exchange, DNS/DCHP, VPNs, firewalls, SharePoint, Azure AD.

Benefits: £24-28k Salary (DOE) + Hybrid Remote + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more