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R13 are representing an established and highly reputable consultancy firm in their search for a Client Services Coordinator to join their central Norwich based team. Utilising your high levels of communication and organisation skills, you will be working in a fast-paced environment and be responsible for booking appointments for clients and a team of field-based staff.

This is a full time, permanent position working 9am-5pm, Monday to Friday. The offered salary for this opportunity is £21,500 per annum, plus an impressive bonus scheme (OTE £25,000 - £28,000).

The benefits
5 weeks’ annual leave plus birthday day off and bank holidays, holiday purchase scheme, Company pension scheme, Healthcare plan, Gym discounts & more!

Your duties will include:

* Liaising with customers via telephone and emails to organise appointments.

* Hitting internal targets for appointment satisfaction, capacity, and lead time.

* Verifying client contact information.

* Scheduling field staff appointments, selecting the correct consultant based on skillset and location.

* Booking accommodation.

* Dealing with challenges and customer issues to retain appointments.

You will have/be:

* Previous administration or customer service experience is essential.

* Experienced in handling telephone, email and live chat queries from customers.

* Excellent communication, organisation and IT skills.

* Geographical knowledge is beneficial but not essential.

How to apply:

To hear more details about this fantastic opportunity please email your CV to Sean Ferris – Senior Delivery Manager at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful