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I am recruiting for an experienced Shop and Post office Supervisor to join a well-known and respected British Charity based in Southwest London. I have been recruiting for this historic and iconic organisation for several years and they are thought of and respected so highly, they are a pleasure to work with and work for.  

The purpose of this role is to be responsible for the day to day running of the Post Office and to supervise the running of the onsite & online shop. The role involves driving 5*customer service, sales and visual merchandising, overseeing team management & of the online shop in the absence of the Retail Manager.

Tasks this role will also include:

Ensure the shop and Post Office counters are sufficiently staffed during opening times.
Be responsible & supervise the Retail Assistant, ensuring consistency of approach in delivering high standards of customer service.
Support team training on operational procedures for using the till for retail sales and booking tours and events.
Ensure any discrepancies in cash or card payments are investigated promptly.
Ensure the shop is sufficiently stocked at all times and visual merchandising and housekeeping standards top priority.
Support the receiving and storage of deliveries, receive stock accurately onto the system.
Carry out accurate stocktakes when required.
Support the Retail Manager and direct volunteers in the fulfilment of online sales.
Assist with ‘Pop Up’ shop opportunities across the site during Events.
Operating the Post Office Horizon automated system and maintain compliance with all Post Office protocol and procedures.
Process a wide range of transactions and balance both monies and stock with a high degree of accuracy.
Provide advice to customers to ensure that they select the right product that meets the needs of the customer.
Provide guidance and training to other members of the Retail Team who provide cover for the Post Office counter.
To be considered for a possible interview, you will need the following skills and attributes:

At least 3 years working in a public facing visitor attraction, museum, hospitality or leisure venue.
Experience supervising a team.
Teamworking and motivational leadership skills.
Ability to prioritise, multi-task and delegate.
Excellent customer service skills.
Knowledge of using relevant IT tools, including EPOS and ticketing systems.
Computer literate, with experience of the Office suite (Word, Excel, Outlook)
Experienced working with volunteers.
If you think you have what it takes, we would love to hear from you. Please apply now. Applications close on 08/01/25 for interviews on 17/01/25

Ritz Rec (Emp Agy)