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Temporary Accommodation and Procurement Lead
(on behalf of Hammersmith and Fulham Council)

Position: Temporary Accommodation Procurement Manager
Department: Allocations & Lettings (Housing Management)
Reporting to: Property & Place Manager
Team Management: Procurement & Temporary Accommodation
Duration: 4 months to begin with - Post is covering a permanent role
3-4 Days will be expected onsite

Role Purpose:

We are partnering with Hammersmith and Fulham Council whom are seeking an experienced Temporary Accommodation Procurement Manager to lead the procurement and management of temporary housing. The role focuses on securing and maintaining high-quality accommodation to meet the needs of the borough’s most vulnerable residents. The successful candidate will manage contracts, oversee accommodation repairs and voids, and ensure compliance with legal and safety standards while balancing financial efficiency.
This is a key leadership role within the Housing Management team, contributing to both strategic direction and day-to-day operations of temporary accommodation services.

Key Responsibilities:

Procurement & Contract Management

Oversee the procurement and renewal of temporary accommodation contracts, ensuring properties are well-maintained and meet health and safety standards.
Manage relationships with property providers and ensure supply meets demand.
Negotiate terms of service-level agreements and ensure legal processes are adhered to in lease renewals and property handovers.
Proactively identify and prevent landlord fraud and abuses, liaising with anti-fraud teams as necessary.
Team Leadership & Development

Lead the temporary accommodation and procurement teams, ensuring a high standard of service delivery.
Recruit, train, and develop team members, setting clear goals and expectations while fostering a positive working environment.
Evaluate training needs and ensure staff are fully compliant with current housing legislation and health and safety protocols.
Promote a culture of diversity and inclusion across the team and in all service delivery.
Financial Management

Take responsibility for managing and optimising budgets related to temporary accommodation.
Collaborate with the Finance department to monitor expenditure and identify savings, ensuring value for money in all transactions.
Drive cost-efficiency in reducing reliance on costly nightly and bed-and-breakfast accommodations.
Customer-Focused Service Delivery

Maintain a customer-centric approach, understanding the needs of the community and continuously improving service delivery.
Address and resolve customer complaints in a timely and effective manner, ensuring high satisfaction rates.
Maintain regular communication with stakeholders, including senior management, councillors, and legal representatives.
Performance & Compliance

Ensure all team operations meet the council's key performance indicators for accommodation management and procurement.
Ensure compliance with relevant housing laws, including those governing landlord and tenant relationships, and the council’s own housing policies.
Provide regular reports and updates on performance, including data analysis and recommendations for service improvements.
Strategic Planning

Deputise for the Property & Place Manager, contributing to the overall management and strategic direction of the Housing Solutions Service.
Support and implement initiatives aimed at improving the efficiency and quality of temporary accommodation services.
Work with partners such as Capital Letters and Homefinder to increase the availability of affordable housing options.

Candidate Profile:

Essential Qualifications & Skills

Educated to degree level or equivalent.
Demonstrable experience managing housing procurement and temporary accommodation, with a solid understanding of housing legislation and landlord/tenant laws.
Strong financial acumen with the ability to manage complex budgets and ensure financial efficiency.
Excellent verbal and written communication skills, capable of addressing senior management, stakeholders, and legal representatives on complex issues.
Experience in team leadership and staff development, with a proven ability to foster a positive working environment.
Desirable Attributes

A strategic thinker who can drive operational improvements while maintaining service excellence.
Strong negotiation skills, with the ability to build and maintain relationships with property providers and other stakeholders.
Ability to work effectively under pressure and to tight deadlines in a dynamic and evolving environment.

Why Join Us?

Working with Hammersmith and Fulham Council provides a unique opportunity to make a tangible difference in your community. We are committed to providing safe, secure, and affordable housing solutions, and you will play a pivotal role in delivering these services.

If you are passionate about housing management, adept at leading teams, and have a keen eye for financial efficiency, we would love to hear from you. Apply today and contribute to a housing service that truly impacts the lives of residents in Hammersmith and Fulham.
This position is offered on a Temproary basis with the potential for extension, subject to ongoing project requirements and funding.
For more information and to apply, please contact Imran at Red Personnel