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Technical Customer Services Advisor

Perm

Chessington

£26,000pa - £28,000pa

My client is currently looking to recruit a Technical Customer Services Advisor for a perm role based in Chessington. The ideal candidate will have a passion for gaming and a good technical background.

Technical Expertise & Problem-Solving Skills:

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The ideal candidate must have an understanding in technical troubleshooting and repair especially in hardware and software systems.

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Hands-on experience with diagnosing maintaining and repairing hardware and related electronic systems with an ability to quickly analyse issues and implement effective solutions.

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Familiarity with gaming peripherals and console systems is a plus.

Passion for Gaming & Emerging Technologies:

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A genuine enthusiasm for gaming and cutting-edge tech is essential.

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The candidate should stay up-to-date with the latest industry trends new game releases and innovative technologies that can enhance the arcade experience. Their passion for gaming will drive them to seek continuous improvement in the company’s offerings ensuring the arcade remains competitive and exciting.

Customer-Centric Approach & Communication Skills:

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Excellent communication skills and a customer-first mindset are crucial. The advisor will interact directly with arcade customers assisting with technical issues and ensuring a smooth gaming experience.

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The ability to explain complex technical issues in a simple approachable manner and provide outstanding service is essential to foster a positive environment and enhance customer loyalty. In essence the ideal Technical Services Advisor is someone who is both technically savvy and a gaming enthusiast dedicated to delivering top-notch service and pushing the boundaries of the arcade experience.

Key Responsibilities & Duties

* Handling technical phone calls/emails from our worldwide customer base as well as internal departments and providing solutions using the internal knowledge base

* Process all warranty claims & tracking progress to a successful conclusion.

* Accurately maintain the CRM system

* As part of a team be responsible for stock management & rotation in warranty warehouse.

* Managing and tracking of all outsourced repairs.

* Participate and contribute to team meetings and other company events across the organisation including occasional work at exhibitions or installations.

* To take reasonable care for health and safety of themselves and others who may be affected by their acts or omissions.

* To ensure that work area is kept clean, tidy and free of hazards and that good housekeeping is maintained at all times.

* Ensure all gaming products are fully compliant and machines are correctly labelled