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Customer Service Officer - Days & Evenings
Derby
£11.50 per hour
Full Time Contract

Novax Recruitment is actively seeking a Customer Service Officer on a contract basis. This position will be working a variety of day shift and evening shifts.

Working day and afternoon shifts including unsociable hours. 07:00am to 15:00pm and 15:00pm to 23:00pm

The job:

To provide a call handling and telephony service, answering calls professionally through the specialist computerised call handling system, from vulnerable people in their own homes sometimes of a life threatening and/or emergency nature and arranging for emergency assistance when required
To undertake data inputting and creation of referrals and equipment for the service and to monitor and act in relation to all Lone Workers using the Carelink service.
General administrative and customer service skills, showing empathy and understanding remaining professional at all times.The candidate:

Previous experience in a contact/call handling centre
Strong telephone and customer service skills
Experience of working with vulnerable customers preferred
Strong I.T skills, including MS OfficeHow to apply:

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on (phone number removed)