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Business Support Administrator
Leicester Office based
Attractive salary + Training provided and progression opportunities.

The opportunity has arisen for a Business Support Administrator to join the team in Leicester. The ideal candidate will have a keen attitude to learn and good attention to detail. Some knowledge of the lift industry and relevant admin experience would be beneficial although this is not essential and training will be provided.

Business Support Administrator - Based in Leicester Grove Park

* Review contractual clauses in line with the Service Contract Risk Assessment and advise Sales on contractual risk and compliance issues arising therefrom.

* Ensure all contract compliance checks are completed in accordance with Company requirements.

* Process new contracts through to booking in Service Contract Management system, in accordance with agreed SLAs.

* Provide support to Sales on contractual, process and systems queries on an ad-hoc basis.

* Maintain accurate and updated records on contract process status.

* Advise Sales on contract approvals, in line with Company requirements and Policies.

* Assist in development and continual improvement of processes and standard work.

* Support contractual queries/disputes, including credit/impact analysis.

* Process post-contract changes using SCM system and following Company policies.

* Support audits on an ad-hoc basis.

* Complete administrative tasks as required.

* Escalation of contractual issues that are non-standard to Team Leader to mitigate risks to business and ensure compliance.

* Comply with all departmental procedures and standard work

* Ensure adherence to all Company Policies and Procedures.

* To be fully conversant and compliant with all Environmental Health and Safety procedures.

* Complete quarterly ethics module as required.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the centre of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class