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IT Support Technician - 2nd Line

Location: Ashton-Under-Lyne  

Salary: £27,000 + Benefits

Job Type: Full-Time | Permanent

Are you a tech-savvy problem-solver with a passion for customer satisfaction? Ready to level up your IT support career in a dynamic and innovative business as a 2nd Line IT Support Technician! Join our client, a well established digital leader with a strong presence in sectors like hospitality, retail, travel, leisure, and international events. As part of this growing team, you’ll work with cutting-edge technology, providing proactive, hands-on support for both client estates and internal infrastructure.

Role Overview

As a 2nd Line IT Support Technician, you will:

✅ Troubleshoot and resolve escalated technical issues from 1st Line.

✅ Perform remote diagnostics, repairs, and proactive monitoring to ensure smooth system performance.

✅ Support infrastructure projects, including network upgrades and system checks.

✅ Manage AWS services (EC2, RDS), Active Directory/Azure AD, and G Suite administration.

✅ Conduct testing, patching, and imaging of devices.

✅ Provide outstanding end-user support for clients and internal teams.

✅ Assist with phone systems, RMM tools, and content management.

If you enjoy variety in your day, have a natural flair for problem-solving, and thrive in a fast-paced tech environment, this role will keep you engaged and excited!

What We’re Looking For

To hit the ground running, you’ll need:

✔ Proven experience in helpdesk support, particularly 2nd line.

✔ Strong IT knowledge – including Windows diagnostics, AWS, and scripting (PowerShell/Bash).

✔ Exposure to tools like HaloPSA, Splashtop, Atera, or other RMM/service desk systems.

✔ Understanding of Active Directory, Azure AD, and G Suite administration.

✔ Basic SQL query skills and familiarity with Cyber Essentials.

✔ A full clean UK driving licence and the flexibility to travel when required.

✔ Excellent customer service and communication skills – you’re the calm in the storm when issues arise!

Bonus Points if you have:

? ITIL certification or framework knowledge.

? Experience with Broadsign CMS.

Why join the company?

? Work for an established and growing industry leader driving innovation in digital solutions.

? Join a company that values growth, teamwork, and technical excellence.

? Competitive salary, opportunities for professional development, and exposure to diverse, high-profile clients.

? A chance to work with cutting-edge technologies in a role where no two days are the same