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Job Title: 3rd Line Engineer
Salary: £30,000 - £45,000 (depending on experience)
Location: Rotherham
Contract: Permanent, Full time
 
Step into a Role with Impact and Innovation
 
Imagine a role where your technical expertise isn’t just valued—it’s essential. As a 3rd Line Engineer with our client, a pioneering Managed Service Provider (MSP), you’ll work on high-stakes projects that maintain and transform critical IT infrastructures. You’ll be more than just a technical resource; you’ll become a trusted partner to businesses, supporting them in an ever-evolving digital landscape.
This is not your average IT support role. In this position, you’ll be both a problem-solver and a visionary, helping to modernize legacy systems while applying the latest infrastructure technologies to drive efficiency and security. Whether onsite with clients or collaborating with colleagues, you’ll thrive in a dynamic, team-oriented environment where each day brings new challenges and achievements.
 
Your Role in Making a Difference
 
Your day-to-day will be varied, engaging, and rewarding. As a 3rd Line Engineer, you’ll play a pivotal role in ensuring clients experience seamless, secure, and efficient IT operations. You’ll be responsible for:

Overseeing the backup, security, and management of critical infrastructure.
Translating complex technical challenges into understandable solutions for clients at all levels.
Delivering expert technical support and fostering trusted client relationships.
Spotting opportunities for service improvement to enhance client satisfaction.
Juggling priorities effectively to align with both client and business objectives. With a proactive approach, you’ll shape how IT supports and propels clients’ businesses forward. Here, your voice matters, and your ideas for improvements will be encouraged and valued.
 
Are You the Right Fit?
 
To succeed in this role, we’re looking for someone with:

A Full UK Driving License (essential).
5+ years of IT support experience, specifically with 3rd-line responsibilities—preferably within an MSP.
Proficiency in Windows Server, Exchange Server, Active Directory, Virtual Servers, VMware/Hyper-V, SharePoint, and Office 365.
Advanced troubleshooting skills in networking protocols, including TCP/IP, DNS, DHCP, routing, and VLANs.
A natural communicator who can make technical concepts accessible to all clients.
An independent, problem-solving mindset with a ‘can-do’ attitude that thrives in a collaborative setting. In addition to technical skills, we’re seeking someone who’s passionate about building relationships and maintaining client trust. Certifications such as MCSE/MCITP and knowledge of VOIP systems would be advantageous.
 
Why Choose This Opportunity?
 
Joining our client’s team isn’t just about taking a job—it’s about building a career in an environment that values work-life balance, collaboration, and career progression. Here’s what you can expect:

Competitive Salary: Reflective of your skills, with room to grow.
Generous Leave: 22 days of annual leave, plus bank holidays and additional leave based on service.
Private Health Coverage: Comprehensive Westfield Health coverage for you and your loved ones.
Year-End Bonuses: Christmas bonuses, recognizing your hard work and dedication.
Continuous Growth: Access to free training programs that keep you at the cutting edge of your profession.
Convenient Location: Free parking and easy access to the M1, making your commute stress-free. Imagine a place where your skills directly contribute to client success, where each day offers fresh challenges, and where your career can flourish. If you’re ready to join a forward-thinking MSP and take your career to new heights, we’d love to hear from you.
For more information, get in touch with our Sheffield Team at
(phone number removed)
***Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer***

Keywords: 3rd Line Support, IT support, 3rd Line Service Desk, 3rd Line, IT, 2nd Line Support, Senior IT Support, Senior 2nd Line Support, Infrastructure Engineer, IT Engineer, Sheffield, Rotherham, Barnsley, South Yorkshire, Doncaster, Chesterfield