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Maintenance Co-ordinator

LS6

£23k - £26k (DOE) + Benefits

Full Time – Monday – Friday 9.00am – 5.30pm (some flexibility around Peak required)

Due to incredible growth, this reputable, award-winning property developer and landlord with over 50 years rental experience is looking to grow their friendly team in Leeds.

This busy, varied, and interesting role requires the holder of the post to spend a significant amount of time and patience working with tenant queries, resolving problems and complaints with efficiency and due diligence.

You may have come from a Lettings or Property background or have an insight to working with the public and thrive on query resolution.

Your proven track record of accomplishing positive outcomes, understanding issues with sympathy and empathy, yet be driven by a positive and effective solution is what will spearhead your continued success within this professional driven team.

The overall objective for the Maintenance Team is to ensure that all customer/tenant’s’ needs are met, retaining property reputation, query resolution and that maintenance issues are settled quickly with as little disruption as possible.

The ultimate driver for the department is to retain, resolve and remain a reputable business that leaves a lasting impression that far outweighs any other property letting service within the Yorkshire Region.

Duties & Tasks

* Acknowledge and respond to maintenance requests within the SLA agreed timescale.

* Instructing and communicating with contractors, clearly and concisely, detailing the level of work required.

* Diarising complex issue, gathering sufficient information ensuring the job is complete from start to finish.

* Navigate snagging issues for project works such as EPC (Energy Performance Certificate) insultation works.

* Verify complete repairs/fitting jobs before approval of invoice payment.

* Reviewing and investigating maintenance issues, checking history of property, re-occurring issues, cross checking with previous contract and protected warranty cover.

* Scheduling projects with tenants and contractors providing notice and instruction.

* An excellent working knowledge of IT Systems with a desire to learn new packages.

* Covering all aspects of maintenance from a wobbly table leg, blocked drains to liaising with Yorkshire Water and gathering information to support Insurance Claims.

* Auditing of systems and producing stats and reports.

* Monitoring satisfaction levels.

* Liaising with Customer Relations Team for more complex cases.

* Interim inspections

* Processing jobs and issuing/scheduling with maintenance team.

* Seeking alternative quotes when necessary and assessing work

* Gathering contactor liability insurance docs.

* Compliance checking, updating and uploading certificates onto the portal.

Desirable

* An understanding of HHSRS (Housing Health and Safety Rating System) would be useful.

* Previous experience of complaint handling, ensuring excellent comms are followed up from the onset.

* Previous experience dealing with or understanding tradesmen e.g. Electricians, Joinery, building trade etc would be useful.

* An understanding of Hazards and Health and Safety in the workplace, general maintenance, and repairs.

About You

* Excellent communicator at all levels

* Ability to juggle and prioritise

* Understand time critical issues and relate to customer needs

* Personable, sympathetic, and understanding

* Cost effective with decision making with tradesmen and contractors

* Excellent IT skills

Benefits

20 Days Holiday + Statutory

Additional 2 Duvet Days/Year

Paid Overtime or award of Lieu Days

Pension

Away Days