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Role Description:

The candidate will be responsible for:

Driving accuracy of the asset lifecycle stage in the Configuration Management System

Drive accuracy / completeness of attributes required to support ITAM processes and controls.

Driving improvement to 'evidenced' and 'accuracy' scores supported by Technology Asset Inventory reconciliation engine including identifying discrepancies in source data and driving remediation activity.

Maintaining the mapping reported asset lifecycle stage in the Configuration Management System to the lifecycle stages defined in the ITAM Standard.

Management of the scope asset attributes required for ITAM with directional maturity toward class-based required attributes.

Identification of authorized assets

Creating / maintaining register of IT asset inventory data quality issues.

Reporting / observability of IT asset data quality.

Develop / execute / oversee data validation processes where required.

Accountable for reporting availability of priorities attributes in both AMDB, CMDB.

Accountable for ensuring that lifecycle attributes for assets is accurate (the prioritized level 1/ level 2 attributes)

Support compliance and audit requirements

PREFERRED QUALIFICATIONS & EXPERIENCE

Bachelor degree.

Experience with ServiceNow

ITIL4 Foundations

ITAM/Configuration Management

Problem Management: Kepner-Tregoe method or 5 why's method

JIRA Project Management

REQUIRED SKILLS

Knowledge of ServiceNow, SharePoint, PowerBI and JIRA for tracking and reporting on team activities.

Strong written/verbal communication skills

Strong Client (Internal) Management & Stakeholder Management Skills

Strong Data Analytical skills with ability to digest requirements, share feedback and identify opportunities for improvement.

Ability to set and meet deadlines.

Excellent attention to details with ability to identify data trends and patterns.

Strong sense of ownership and accountability; should be able to act independently.

Ability to work as part of a multi-region distributed team.

Individual must be able to multi-task effectively.

Evaluating changes and updates to source production systems.

DESIRED SKILLS

Critical Thinking/Problem Solving

Systems Thinking/Solution Design

Institutional knowledge of MS IT processes and systems

Excellent written and verbal communication

ServiceNow report building

ServiceNow Performance Analytics

Power BI report building

ITAM/CMDB implementation