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Customer Service Administrator
£14.50 per hour
PART TIME: Up to 20 hours per week, WEEKEND WORK ONLY INC. BANK HOLIDAYS.
6 Months
ON SITE FULL TIME - Glasgow

Tate are delighted to be working with a local client in Glasgow to recruit a Customer Service Administrator into their team. This role is essential to the business and plays a pivotal part in them successfully providing their services.

Role Purpose

The successful candidate will ensure that absence and general employee relation processes are adhered to and that effective controls are in place across the team. Role modelling customer service, empathy and accuracy.

The role holder will take ownership of their own work while acting as a first point of contact for absent employees.

Please note that this role is based on site full time within Glasgow, and only works on weekends and bank holidays working the hours of 7am - 5pm.

Principal Accountabilities:

Acting as a first point of contact for queries and escalations
Effectively managing inbound and outbound calls to resolve within agreed service level agreements
Planning & prioritising workload
Updating document templates
Process improvement
Updating system records and monitoring system accuracy
Applying knowledge and skills to resolve issues
Role modelling customer service, ensuring a great business experience
Maintaining a high level of attention to detail to ensure data is checked and inputted accurately
Leading process improvement activities and actively looking for ways to improve end-to-end business processes
Supporting the Team Leader to develop the skills and knowledge of the team to achieve service standards
Using data and insight to prioritise workflow and resolve service issues

Qualifications and Experience:

Full training will be provided in role.
Experience within a customer service environment, delivering against set service standards with a focus on quality and customer experience
Good analytical skills, with attention to detail and accuracy
Experienced user of Microsoft Office tools
Proven ability to successfully communicate with customers, with strong interpersonal, written, and verbal skills
Strong organisational skills, with the ability to plan and prioritise own work and the work of a team to ensure delivery
Collaboration skills to work across teams.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application