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Service Coordinator, Wallingford - 100% office based
26,000 to 30,000 DoE
Our client is comitted to delivering exceptional service to their customers, providing high-quality products and maintenance support across a range of industries. As a growing company, they are looking for a dynamic and organised Service Coordinator to join the lively team and help thcontinue to exceed expectations.
Role:
As a Service Coordinator, you will be the central point of contact for our customers, field engineers, and suppliers. You will be responsible for efficiently scheduling engineers’ service days, managing parts orders, and ensuring a smooth workflow between all parties to maintain high levels of customer satisfaction. If you are detail-oriented, thrive in a fast-paced environment, and enjoy problem-solving, we want to hear from you!
Responsibilities:
* Engineer Scheduling: Coordinate and manage the daily schedules for field engineers, ensuring optimum coverage, efficiency, and response times to customer requests.
* Parts Ordering: Order and track necessary parts and equipment for service calls, ensuring availability and timely delivery.
* Customer Support: Act as the main point of contact for customers, handling inquiries, updating on service statuses, and addressing any issues or concerns promptly.
* Record Keeping: Maintain accurate records of service requests, engineer activities, and parts inventory.
* Issue Resolution: Work closely with engineers and suppliers to resolve any operational issues, delays, or stock shortages to minimize service disruption.
* Communication: Communicate effectively with customers, engineers, and internal teams to ensure smooth and timely service delivery.
Skills
* Experience: Previous experience in a service coordination or administrative role, ideally within a technical or engineering environment.
* Organisation: Strong organisational skills with the ability to multitask and prioritise workload in a fast-paced environment.
* Communication: Excellent verbal and written communication skills, with the ability to interact confidently with customers and engineers.
* Attention to Detail: Ability to manage multiple tasks with high attention to detail, ensuring that nothing falls through the cracks.
* Tech Savvy: Comfortable using scheduling software, CRM systems, and MS Office applications (Excel, Word, etc.).
* Problem-Solving: Proactive and resourceful in resolving customer or service issues as they arise.
If you're an organised, customer-focused professional with a knack for problem-solving, we’d love to hear from you. Apply now to become a key part of our team