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HGV Service Advisor needed

Aldershot

Our client, a top brand Commercial Vehicle dealer situated in the South East, is seeking for a Service Advisor to join their team.

The ideal candidate will be acting as the main point of contact and offering support and guidance whenever customers visit us to get their vehicle serviced, or when they need help or advice with the up keep of their vehicle.

Role: HGV Service Advisor

Hours: 6:00am to 4:00pm/7:00am to 5:00pm/08:00 to 6:00pm Monday to Friday with a 1- hour unpaid lunch break. Plus, one in four Saturdays 07:00am to 1:00pm as per site rota.

Location: Aldershot

Key Responsibility:

* Maintaining the progress of customer’s vehicle repair work, communicating any additional work required, obtaining authority, and ensuring full payment of any cash accounts before releasing vehicle

* Taking instructions from customer’s and processing efficiently service and/or repairs in workshop and obtain customer’s signature on completed repair order.

* Notifying customer of vehicle status and arranging collection or delivery.

* Handing over vehicle in a professional manor, and in a clean condition, inspect vehicle for any bodywork damage, explain repair work carried out, if additional work is required re-book vehicle for future work.

* Ensure that Technicians job card write-up and allocation of time is well documented to ensure accurate billing.

* Maintain a good working relationship with customers by answering the telephone and responding to any queries within the target set by the Company to ensure repeat business.

* Ensure customer’s vehicle history is reviewed and maintained up to date and customer is informed of required services due.

* Ensure that customers who are waiting for their vehicle are comfortable

* Ensure customer’s vehicles are secure at all times, especially when parked in the compound.

* Assist the Service Manager to ensure the smooth running of the service desk.

* Maintain the smooth running of the 24-hour service for incoming breakdowns and authority required for the repairs carried out in the workshop relating to the breakdowns

Requirements:

* Previous dealership experience is required

* Kerridge experience is desirable

Benefits

* Extensive progressive company's training

* Cycle to work scheme

* Death in service benefit

* Group profit share scheme

* 22 days holiday plus Bank Holidays (pro-rata for part time employees)

* Length of service holiday reward – reach up to 25 days holiday entitlement per annum

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