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Are you passionate about making things run smoothly behind the scenes? Do you thrive in a fast-paced environment and have a keen eye for detail? Big River Agency is looking for a proactive and ambitious individual to join us as an Operations Support. In this role, you’ll have the opportunity to learn, grow, and contribute to the success of some of the most exciting brands we work with.
About Big River Agency:
Big River Agency is a full-service Amazon account management agency, helping brands maximise their potential across the platform. We work with some of the largest brands within their category, from Remedy Kombucha to Tetley Tea, Teapigs, Jack Daniels Barbecue Sauce, Nice Wines, and even celebrity brands like Blake Lively’s Betty Buzz. We are growing rapidly, expanding both our team and client portfolio.
At Big River, you’ll get the chance to work with cool new startups as well as well-established businesses that you’ll find in major supermarkets. Our focus is on innovation, collaboration, and delivering outstanding results, whether for iconic brands or rising stars in the market. We’re passionate about finding smarter, more efficient ways to operate and support continuous improvement across the board.
What You’ll Be Doing:
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Responding to inquiries and ensuring that nothing slips through the cracks.
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Processing purchase orders across various vendor accounts and maintaining accurate records.
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Updating shipment information to reflect stock shortages and ensuring our data is always current.
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Checking and verifying that orders are being fulfilled correctly on direct to consumer websites.
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Monitoring stock levels on Amazon’s FBA platform and ensuring smooth inventory management.
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Coordinating stock shipments to Amazon and managing inventory levels across the board.
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Showcasing stock levels at our 3PL warehouse and updating internal reports.
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Submitting promotions and processing manual orders as needed.
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Keeping our client’s Shopify store and catalogue availability up-to-date with accurate product information.
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Creating and maintaining custom pack formats to suit various clients and products.
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Arranging goods collections and ensuring logistics are managed efficiently.
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Crafting SOPs (Standard Operating Procedures) to streamline new processes as we grow.
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Handling Amazon returns and coordinating disposal quotes for unsellable stock.
Who You Are:
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You’re bright, detail-oriented, and eager to learn. We love working with people who have a growth mindset!
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You’re not afraid to take ownership of tasks and run with them, but you also know when to ask for help.
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You’ve got some experience with inventory management, order processing, or logistics.
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While Amazon Vendor Central and Seller Central experience is handy, it’s not essential—we’re happy to train the right person.
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Even if you don’t have direct experience, but you’re quick to pick things up, have the ability to find unique solutions to problems, and are eager to make a difference and seek continuous improvement, we want to hear about you!
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You’re proficient in Excel/Google Sheets and comfortable using tech to solve problems and improve processes.
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You have excellent communication skills and can juggle multiple tasks in a fast-paced environment.
What We Offer:
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A competitive salary with bonus potential to reward your hard work.
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Clear career development pathways to support your growth—whether it’s through training, mentorship, or new challenges.
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Opportunities for promotion as you develop your skills and contribute to the team.
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Company pension
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Life insurance (Enrolled immediately)
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On-site parking
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Private medical insurance (After 1 year of service)
* Other perks such as Amazon Prime Membership, an additional day off for your birthday and regular team events
If you're ready to make a meaningful impact in a fast-growing company while developing your skills, we’d love to hear from you