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Customer Care Administrator
Shanly Homes - the privately-owned, award-winning regional housebuilder - is looking for a Customer Care Administrator to play a crucial role in ensuring that our customers receive the highest standard of after sales care which matches the quality of our properties.
About the role of Customer Care Administrator
* Supporting the Customer Care Manager to ensure that all customer matters are fully resolved.
* You will be the first point of contact for customers, handling all communications which includes by telephone and our customer portal, in a professional and friendly manner
* Gain full information regarding any defects being reported to ensure they are dealt with by the appropriate sub-contractor or our operatives
* Create and issue work instructions using our CRM system (ClixiFix) to sub-contractors or our operatives ensuring that all work is completed efficiently and to full resolution.
* Maintain an excellent level of communication with all relevant parties.
* Ensure customers are regularly updated with information on the resolution of their defects
* Follow up with sub-contractors and Customer Care Operatives to monitor the progress of work and customer satisfaction
* Assist with contra-charging by administering timely communications
* Keep internal teams up to date with customer feedback.
* Manage and maintain the recording of relevant information on Clixifix.
* Ensure accurate and up to date information is recorded for each customer.
About you
* First class customer service skills, expertly balancing empathy and professionalism
* Ideally with some experience in the construction or building industry or a willingness to learn
* Great at organising and keeping on top of a busy but rewarding workload
* Enjoys resolving problems, can ask relevant questions to gain the information to do so
* Friendly and personable nature which comes across in their communication, both written and verbal
* A great team player who are supportive of colleagues.
What we offer in return
* Friendly, supportive team and a welcoming culture
* Impressive, modern office space providing an enjoyable space to work from
* Located in beautiful Beaconsfield Old Town, close to many cafés, restaurants and shops. Easy to commute to with great road connections being just off the M40 and within a 10 minutes’ walk to Beaconsfield train station
* A privately-owned business with all the benefits of a financially strong company that has stood the test of time
* Competitive salary
* Discretionary annual and long-term bonus schemes (up to 15% of annual salary)
* Annual leave starting at 25 days to a max of 30 days
* Pension scheme through salary exchange
* Free life assurance plus access to an on-demand GP service
* Many wellbeing benefits – free weekly fitness sessions, discounted gym membership, employee assistance programme and cycle to work scheme
* Discount scheme with savings across a range of sectors
* Plus many more social events throughout the year