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We’re looking for a committed and motivated person to provide excellent customer service for an award-winning social housing contractor.

The duties for this role will be to:

* Book appointments with customers for work to be carried out

* Advise tenants and residents with ongoing or future works that need to be carried out

* Escalate or Pass Though Calls to the appropriate department or manager

* Verifying and confirming customers information through answering incoming calls

* Resolve any customer queries and problems in a timely manner

* Any other duties as may reasonably by requested by the Customer Care Team Leader or Customer Care Manager

* Raise notes on the internal company IT system for use, as necessary, by office and field-based personnel

* Any other duties as may reasonably by requested by the Customer Care Team Leader or Customer Care Manager

Preferred requirements:

* proven experience in administration within a commercial/ social housing environment (preferred but not required)

* excellent communication skills at all levels, both written and verbal

* exceptional customer service

* experience using Microsoft Word, Excel and PowerPoint

* excellent organisation skills and the ability to meet tight deadlines

* be a strong team player

What we offer:

* In return for your hard work as customer care agent, you will be offered:

* Full time position

* Immediate start

* Pension Scheme

* Training

* Professional growth opportunities

If you are interested, please do send through your CV and we will contact you shortly