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An exciting opportunity has arisen for a Product Support Specialist with our client a brilliant company who are based in rural Cambridgeshire and close to Royston. Within this role, you will act as the champion of both the existing and future product range of Gas and Particulate Sensors. This is a full-time permanent position based at the company site in Fowlmere on a full-time basis. This role presents an excellent opportunity to join a thriving company with outstanding culture and values.

The company

Is a global leader in the development and manufacture of advanced gas detection instrumentation and sensing technologies, for a vast range of industries. With a commitment to innovation, quality and safety, the company empower industries worldwide to enhance workplace environments and safeguard lives.

They have grown steadily and consistently since they started 35 years ago and offer a superb place to work, thrive and be part of something truly exciting. Having recently won the Queens Award for Enterprise within the innovation category, the company values are at the core of everything they do so with each recruit as they grow, they are seeking like-minded people to help build on the success which they already enjoy.

The role

Working closely with the Head of Sensors you will be involved in developing the Sensor product strategy and serve as the principle lead for product management. You will have ownership of the ongoing maintenance and life cycle management of existing sensors alongside the design and creation of new products. In addition you will be a driving force for the development, sales and technical support of this range. Full product management and training will be available via external courses and internal coaching.

Duties and Responsibilities

* Product Management ownership of the sensors range with supervision of the Head of Sensors

* Canvas opinion across end users, external partnerships and internal stakeholders to ensure ensuring that products meet current and future needs

* Conduct feasibility and market research to identify customer problems and make creative recommendations for new products

* Help to produce validated business cases for all suggested projects prior to creating Market Requirements Specifications (MRS), specifying features of new products for all key stakeholders

* Help develop and maintain product roadmaps, consistent with the product market strategy and covering full life cycles

* Work alongside the Head of Sensors, the Project Management, R&D and Operations Teams to ensure that all new products are delivered on budget, on time and in line with the MRS

* Provide product and applications support to the sales team, further enabling them to secure business through direct, global subsidiary and distributor networks .

* Support all partners with product and application training and 8information

* Monitor global developments to establish a market leading position

* Working closely with R &D and product verification lab to design and execute competitor testing programs to identify strengths/ weaknesses and feed into product development and marketing collateral

* Produce sales and marketing information to allow product collateral to ne created, Aid in the creation of promotional items and video content

* Help to develop “go to market” strategies including possible test marketing and launch activities

* Working closely with Sales and Marketing to identify early adopters and run beta trials with existing or prospective customers

* Provide sales and marketing support and training to internal and external stakeholders wherever required

* Managing the company technical support function to ensure timely and exceptional customer service and to develop the team where necessary

* Proactively assist in other areas of the business as necessary

The Person

For this important role we are seeking someone with the following skills and attributes

* Some previous exposure to product management is desirable

* Outstanding customer service skills within a technical environment

* Strategic, methodical, logical and detail orientated

* Excellent communication skills with the ability to influence at all levels

* Able to deliver a comprehensive product portfolio

* A brilliant planner with strong organisational skills

* Strong numeracy skills for analysing and interpreting data and compiling compelling business cases

* Able to investigate, document and maintain records accurately.

* Ideally familiar with market drivers such as legislation and technological advancements

* Proven experience of delivering and preparing presentations at all levels in a variety of business forums

Details

This role is offered on a Full-time, permanent basis. The salary offered is depending on experience and offers benefits .

We aim to respond with specific feedback to every applicant via email within 14 days. However, as we are a small two-person independent agency, if we are extremely busy this may take longer. If you would like feedback sooner, then feel free to contact us via email and we will come back to you ASAP.

About Horizon

Horizon Search and Selection Ltd is owned and run by Gemma and Kate from our private offices in Bury St Edmunds. We’ve been in business for 12 years but have a combined 30(ish!) years’ recruitment experience between us. We’re friendly recruitment folks and love what we do. Here, we are acting as an employment agency on behalf of our client, the employer. We act as the ‘introducers’, so if you are successful, you will be directly employed by our client. We never share your details with anyone (including our client) without your consent. Any questions? Get in touch!

GDPR

Please note that all applications and enquiries are treated in the strictest of confidence. As part of our GDPR compliance, your CV and contact details will not be held by us for longer than 30 days unless written consent to do so is requested and obtained. Your CV and contact details will never be shared by us with a 3rd party unless specific consent has been obtained to do so. For more information on our privacy policies and how we comply to the GDPR then please visit our website and click on our privacy policy at the bottom of the page.

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