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Overview
The new Office Supervisor, for WFF-York, must be passionate and have the energy and commitment to support the Retail Sales and Operations Manager to create an exemplar of outstanding performance in customer service and sales.

As Office Supervisor you'll supervise the office based team to deliver exceptional service to our customers via phone and and email. Customer service and empathy for the needs of our predominately elderly customers is at the heart of what we do and you'll need to be part of living those values.

The WFF network is actively supported with national marketing, including television, national press and direct mail marketing campaigns. You can also tap into our support from our Wiltshire Head Office.

Who we are

Wiltshire Farm Foods have been cooking and delivering delicious frozen meals for over 25 years

Part of the apetito group, an award winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.

We're proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.

£13.33 per hour + bonus + benefits

37.5 days per week, working 5 out of 6 days.

In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, turkey (or voucher) at Christmas and much more!

Who we are
Wiltshire Farm Foods, part of the apetito group, is the UK's largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.

We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.

Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.

This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.

Responsibilities
Supervise the office based teams to ensure all office tasks are completed accurately and on time.
Engage with the team and ensure all targets are being met.
Monitor performance, Coach and support team members where required.
Maintain dialogue with the Depot Operations Manager to ensure you are all working towards the company strategy and maximising all opportunities.
Ensure Dynamics CRM is being used productively to grow the customer base.
Manage the office team's rotas and holidays and arrange cover where needed.
Liaise with the Retail operations manager and Depot Operations Manager to highlight concerns or success. Additionally, to support the office team to:

Improve KPI performance e.g.

New customer acquisition
Prospect conversion
Customer retention
Sales and Growth Maximise the potential of our CRM (Customer Relationship Management) system.

Inbound / outbound calls
Marketing letters
Team training Create an exemplar with pace & urgency:

Exemplary customer service
Local marketing best practice
High operational standards, including Health & Safety and Audit Compliance
Ensure execution is outstanding Professional standards

Manage internal and external communication with apetito and franchisees. About you
Essential:
Good Leadership potential, with the ability to supervise and motivate your team
Experience of people engagement / leading a team of up to 5 people.
Passion, energy, and commitment
Ambition to succeed
Empathy to deal with our customers
Ability to effectively promote WFF
Willingness to be 'hands on' and support the team in carrying out their roles e.g. tele-sales and field marketing.
Networking skills - ability to work well with colleagues and franchisees
GCSE English and Maths - Good understanding of written & oral English Desirable:
Experience of the elderly market - an empathy for our customers
Retail, care or franchising experience Personal Qualities:

Essential:
Leading and Supervising
Working with people
Demonstrates an interest in and understanding of others
Adapts to the team and builds team spirit
Persuading and Influencing
Makes a strong personal impression on others
Gains clear agreement and commitment from others by persuading, convincing and negotiating
Relating and Networking
Establishes good relationships with customers and staff.
Delivering results and meeting customer expectations
Focuses on customer needs and satisfaction
Sets high standards for quality and quantity Company Benefits
Competitive salary - accredited Living Wage employer
33 days holiday per year, including bank holidays (which are considered a normal working day)
Option to purchase up to 5 additional days holiday per year
Discretionary annual bonus scheme
Pension scheme - employer matched contributions up to 4%
Life assurance scheme worth at least 1x annual salary
Free turkey or voucher at Christmas
apetito perks scheme including salary sacrifice options and retail discounts Our Values
Our Values

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service, and dedicated to feeding some of the UK's most vulnerable people.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.

Learn more about apetito's commitment to a more sustainable future here: (url removed)

We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential