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Company
With nearly 50 years of experience behind them, this is a global company that continues to grow, having doubled in size over the last five years. They consider themselves to be agile and highly innovative, embracing the technology associated within the industry. The business has a strong family culture which provides a positive working environment where employees feel valued and trusted. They are big advocates of personal development, growth and progression, with many success stories of this across the company.
Salary, Hours and Benefits
£35,000 - £40,000
* 37.5 hours per week, with some flexibility and an early Friday finish
* The chance to join a very successful, hypergrowth company that offer realistic progression and growth
* Up to 10.5% company pension
* Company bonus
* 33 days holiday (including bank holidays)
* Cash health plan
* A modern, forward-thinking place to work
Commutable From: Wolverhampton, Walsall, Telford, Shrewsbury, Birmingham
Role Function
The Technical Support team within the company is growing to support the ever-increasing number of clients and the application driven business focus. The core purpose of the team is to provide support as the first line of technical help for Partners, Customers and the Regional Sales Managers. Through deep understanding of company products and knowledge of the applicable regional standards / regulations, the candidate will be expected to provide guidance to customers during pre-sales discussions.
The role then focuses on the post sales elements of identifying issues and supporting technical questions through to resolution for products in the field.
This is a great opportunity that offers real growth and development for a Technical Support Engineer - Automation with relevant experience to develop knowledge in this specific industry on not only product but also the application environment. You will receive training relative to applications, required tools, details on products and the specific role responsibilities.
Essential Candidate Requirements
* The Technical Support Engineer - Automation will have proven experience in technical support, field service, or engineering roles working with safety products or in industrial automation.
* A Degree would be ideal (Electrical or Mechanical) but isn’t essential.
* 1-3 years of experience in technical support, field service, or engineering roles.
* Knowledge of programmable logic controllers (PLCs), human-machine interfaces (HMIs), and related automation technologies. Hands-on experience preferred.
* Proficiency in troubleshooting and resolving technical issues.
* Strong communication skills for effectively interacting with customers, both verbally and in writing.
* Ability to work collaboratively within a team and with cross-functional departments (e.g., Design, Quality, Sales, Engineering).
Key Responsibilities
* The Technical Support Engineer - Automation will review customers concerns or questions, via all platforms to quickly understand their pain points and provide a suitable resolution, where a resolution is not immediately available process in line with tech support/quality procedures.
* Providing technical support to customers via face-to-face onsite visits, telephone, and other platforms to support pre, during and post sales.
* Establish best practices for technical account management and demonstrate to internal sales team to help them, resolve customers issues, support an internal process for knowledge share.
* Request and support required part information and documentation from required departments.
* Define products for a range of applications and support application replication.
* Support creation / understand project books to drive standardization and global specifications for key customers
* Drive key application areas to help support business growth and future product development.
Please Note: Candidates must have the right to live and work in the UK.
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If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch.
Should you want to learn more about any of our DESIGN, R&D & FEA vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me to have an informal, confidential chat.
Probe Technical Recruitment, providing Design R&D & FEA Recruitment Support since 1994