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Customer Consultant

About the Opportunity
  
Are you passionate about building meaningful relationships with customers and colleagues? If so, we have an exciting opportunity for you to join our team as a Customer Consultant.

In this role, you'll be the first point of contact for our customers, understanding their needs and guiding them to the appropriate team or resource.

If you have a background in customer service, a compassionate approach, and a commitment to doing the right thing for customers, this could be the perfect opportunity for you to make a difference.
  
Key Responsibilities
  
Customer Engagement: Build rapport quickly and make excellent first impressions, ensuring that customers feel valued and understood.

Needs Identification: Engage with customers to briefly understand their needs and direct them to the appropriate person or team for further assistance.

Customer Support: Assist both new and existing customers with their financial and service needs through various channels, ensuring an exceptional customer experience.

Attention to Detail: Accurately process calls and information, adhering to internal and external rules, procedures, scripts, and regulatory requirements.

Communication: Be an easy and confident communicator with a genuine desire to help customers.

Achievement of Goals: Contribute to the business's objectives by meeting your own KPIs and helping customers get the protection they need.

Proactivity and Organisation: Manage your workload efficiently, staying proactive and organized in your approach.

Team Influence: Positively influence colleagues by demonstrating our core values and behaviors, and be open to receiving feedback and suggestions for improvement.

Knowledge Sharing: Empower others by sharing your skills and knowledge with the team.

What You’ll Need

Strong interpersonal, organizational, and communication skills.
The ability to establish rapport quickly and effectively.
A genuine desire to help customers and ensure their needs are met.
A proactive and organized approach to managing your workload.
The ability to positively influence others and work as part of a team.
A willingness to learn and grow, with an openness to feedback and improvement suggestions.
Attention to detail and the ability to follow procedures and regulatory requirements accurately. Salary & Benefits
 
Salary: £28,000 - plus annual bonus

Location: Bristol Harborside 

Hours: Full-time, 40 hours per week (Monday-Thursday 9:45am-7pm, Friday 9:45am-6pm)
NO WEEKEND WORK

Work Arrangement: Hybrid - Spend at least two days per week or 40% of your time in our Bristol office. Scheduling will be coordinated with your Line Manager.

Benefits You’ll Enjoy
 
Pension Contribution: Up to 15%

Performance Bonuses: Annual, based on performance

Share Schemes: Participation, including complimentary shares

Lifestyle Benefits: Discounts on shopping and more

Holidays: 22 days, plus bank holidays

Wellbeing & Parental Leave: Access to a range of wellbeing initiatives and generous parental leave policies