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Customer Service Administrators/Representatives required on a full-time temporary basis until April 2025. The successful candidates will have previous administration and/or customer service experience. This is not a telephone based role. You will be required to work in their offices based in Coventry for the initial 4 weeks of training, the role will then become fully home based (remote.)
You must be available to commence employment on either 13 January 2025 or 17 February 2025 and be able to work Monday to Friday 8am to 4pm.
You will be responsible for the behind-the-scenes processing service of the company's discount scheme. You will look after all web and email-based customer enquiries, such as applications, complaints, written correspondence and other back office activities. You will move across different processes of the scheme learning new skills and processing different types of customer correspondence. The role will involve providing specialist advice, quick thinking and cross referencing to clear set processes, guidance and systems.
Main responsibilities:
* Adhere to all policies, processes and business rules ensuring work items and customer responses are accurate
* Process and provide complex advice on customer correspondence
* Understand and advise on processes using appropriate communication skills relating to the precise nature of the issue
* Utilise the tools and resources available to ensure that policy guidelines are adhered to
* Make quick decisions where authorised, in a timely confident manner preventing the need for escalations
If you do not hear from a Consultant within 1 week of your application, then unfortunately on this occasion you have not been successful