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2nd Line Support Engineer | £30,000 to £35,000 | Norwich, Norfolk

Working for a dynamic Managed Service Provider (MSP) that specialises in delivering high-quality IT support and cloud solutions to a wide range of clients across the UK, you will be responsible for providing 2nd line support, both remotely and on-site.

Other Responsibilities:
- Troubleshoot hardware, software, and network issues.
- Install, configure, and maintain operating systems, applications, and network equipment.
- Monitor and maintain systems to ensure high availability and performance.
- Assist with setting up new client infrastructure, including servers, networks, and security systems.
- Respond to technical issues within SLAs and escalate complex problems as necessary.

Key Skills:
- Proven experience in IT Support within an MSP environment.
- Strong knowledge of Windows Operating Systems.
- Familiarity with cloud services such as Microsoft 365 and Azure.
- Excellent troubleshooting skills and attention to detail.
- Ability to manage multiple support requests and prioritise tasks effectively.

If you have the above and want to work for an MSP where it's staff is at the forefront of what they do, apply here now