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Job description

The main purpose of the role is to provide an excellent service to stakeholders, carrying out administrative procedures as part of the student and course administration team and supporting the work of the wider service. Whilst having specific responsibilities for certain tasks and processes, the post holder will also assist with other duties in the same area of work including providing mailbox triage, email and phone cover. This post involves daily liaison with academic, support staff and students and requires high customer focus and attention to detail.

Main Duties and Responsibilities:

1. To carry out a range of routine administrative tasks within a defined area of work, maintain high standards of quality and take responsibility for own performance. The postholder may primarily support casework, student operations or course administration but will be able to cover across all areas under the supervision of relevant senior staff.

2. To provide a frontline enquiry point for advice and guidance to students, staff and other stakeholders. To deal with all incoming enquiries, whether by telephone or email, in person or online, responding in a professional, courteous manner, triaging queries and referring them to other members of the team as appropriate.

3. To follow the established administrative processes within the course administration team and where weaknesses in policy or procedures are identified that affect the wider service and/or University, to escalate these as appropriate.

4. To provide support for the servicing of appropriate committees within the academic governance structure.

5. To support the needs of the student and course administration team to meet the requirements of stakeholders. To make improvement suggestions or take corrective action if appropriate, when problems are identified.

6. To maintain records and other information relating to the activities of Registry, including updating records in ASIS and undertaking standard processes within the student records system.

7. To undertake a variety of routine office management tasks including but not limited to, for example, collecting and distributing mail, monitoring stationery stocks, arranging meetings and filing records securely.

8. To develop and maintain a basic understanding of other areas of the section’s work in order to be able to assist at busy periods and provide operational cover in the absence of colleagues.

9. To support the maintenance of comprehensive web-based information, ensuring information is accurate and timely and making updates to web pages as required

10. To process transactions through the finance system and/or online store, ensuring necessary authorisation is obtained and querying anomalies as necessary

11. To ensure all data is stored securely, accurately, confidentially and responsibly; to understand and adhere to personal responsibilities under GPDR.

12. To proactively contribute to the work of the whole Registry team, both routine operational tasks and in response to ad hoc requests or projects

13. To undertake additional duties, as required by the Director of Registry, appropriate to the grade

MON-FRI 8:30am-4:30pm (37 hrs per week)

To register online with Taskmaster Resources Ltd for this role, applicants must have a valid UK Passport, an EU Passport and Home Office Share Code or Biometric Residence Permit & Home Office Share Code as well as proof of their NI number and a bank account in their own name