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Are you a Customer Service Administrator or a Sales Administrator looking for a new role? Do you have a passion for delivering a best in class customer experience? Do you want to work for a well-known global manufacturer based in Coleshill? If so, this could be the perfect role for you?

An amazing opportunity for a Customer Service Administrator to join a fun and friendly organisation based in Coleshill.

Benefits:

Salary up to £27,000
Permanent role
Holidays: 23 + 8 bank holidays
Location: Coleshill
Hybrid available: 4 days office based, 1 day home based
Free Parking

Responsibilities:

Process orders/contracts for new customers and/or follow-up on contracts for existing customers.
Make decisions about extensions to contracts and amendments.
Look after new customers and existing customers.
Review order quantities and factors relevant for a customer's profitability.
Prepare and manage customer data.
Service activities once delivery has taken place.
Communicate with the customer in writing and on the phone.
Handle the escalation list, take into consideration the criteria of customer focus and adding value.
Review invoices and process any corrections that may be required.
Work together with Accounting to create invoices.
Process cancellations and forward onto other departments.Skills/Experience required:

Previous experience in a similar role
Excellent communication skills both written and verbal
Meticulous attention to detail
Ability to multi-task
Proficient in the use of MS Office packages including MS Excel
Excellent time management and organisation skills
Friendly and personable personalityIf this sounds like you, please apply today