Login to Apply

Type of job: Full-time On-site / Monday to Friday (09:00 am to 05:00 pm)Salary: £21,000 - £24,000 per annumTelephone-based Credit ControllerRole SummaryTo support the Operations and Finance teams in producing accurate and timely reports and information. Ensure efficient day to day processing of customer receipts and bank entries. This position is suited to someone who enjoys talking to customers on the telephone, comfortable making high volumes of outbound calls and pro-active. Responsibilities
Contacting customers by phone to collect missing premiums (90% of role)
Use of email, SMS & WhatsApp to accommodate our policyholders preferred method of communication
Responding to and resolving customer queries, on a one touch basis
Assisting with the development of credit control processes and procedures
Ensure company service standards are met and maintained in all communications of a financial nature with customers
Assists with queries regarding renewal policies
Assist with the allocation and arrangement of premium refundsExperience, Qualifications & Skills
Strong numeric skills including good working knowledge of Excel
Previous experience in Credit Control
Ideally previous experience of working with Direct Debit systems or Insurance industry
Knowledge of bank reconciliations
Broad experience and understanding of operation of business administration
Able to operate in FCA regulated environment
High degree of customer focus
Ability to work collaboratively as part of an effective team
Good written and spoken communication skills
Understanding of the need for and commitment to the highest levels of confidentiality
Enjoy opportunities for personal development
Methodical approach with a sharp eye for detailWhat we offer
£21,000 - £24,000 per annum
23 days holiday per year (increasing with length of service)
Your birthday off (paid)
4 x salary life assurance
£500 to spend on your physical or mental wellbeing (think gym memberships, spa days etc)
Company pension
Healthcare including 24/7 GP advise & mental health helpline
Discounts at hundreds of brands you know and love
Employee assistance programme
Competitive salary
Discretionary lunch provided to assist with cost of livingInterested? Want to know more? Apply today