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We are currently recruiting for a client based in the Burnley area who are looking to recruit an IT Customer Support / Training Manager. This is an exciting opportunity working for a well established client and you will be recruited on a permanent basis.

Day to day duties will include:

* Responsible for a team of 3 staff.

* Providing training to clients on the products via Teams / Zoom once the products have been installed.

* Making sure levels of aftercare are met with each client and followed up.

* Resolving customer incidents and training support by means of; Telephone. Teams and Occasional site visits.

* Providing a friendly and professional service to their customers at all times.

* Managing customer incident progress, call backs and correspondence when required.

* Making sure the team are prioritising calls and incidents and escalating in a time frame.

* Providing support and guidance to customers throughout migration to their products.

* Organising and creating work plans and instruction manuals.

Experience required

* A full UK driving licence and access to your own car.

* Strong IT knowledge and AV experience would be an advantage.

* Experience of presenting to a camera would be advantageous.

* Must be well organised and be used to planning their own day to day routines.

Hours of work & some of their benefits

* Monday – Friday 9am – 5pm ( with the occasional call after hours )

* Pension scheme

* 22 days holiday + bank holiday

* Extra training courses provided if needed

If you feel you have the right experience for this vacancy then please apply immediately