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Trade counter Assistant

£26,000 to £28,000 per annum, Permanent, Full-time, 08:00 to 17:00 Mon - Fri, BS16 Emerons Green, Bristol, Parking, Holidays, Pension, EAP benefits, Discount Scheme plus more

An opportunity has arisen within an established company based within the HVAC engineering and customer service industry who are now recruiting for a branch assistant to join their team. Based in the Emerson's Green area of Bristol, this position will be working full time Monday to Friday on a permanent basis. This opportunity will see you working within an upbeat and friendly team who work well with each other in a modern working environment. This will see you :

* Keeping up to date with all company products, training, sales initiatives, and promotions in order to effectively pass this information onto the customer.

* Accurately processing / picking order requests for all stock items ready for customer collection and/or ensure stock is loaded onto vehicles to ensure the product(s) is delivered on time.

* Building excellent working relationships, liaising professionally with colleagues, customers, and suppliers in person, by telephone and by email.

* Ensuring all customer requests, orders, and complaints are dealt with in an effective, accurate and timely manner to ensure customer satisfaction.

* Preparing the branch trade counter and customer area to ensure the area is fully stocked, clean and tidy and presents the products in an effective way.

* Serving the customers at the trade counter in line with company requirements and standards.

* Raising sales quotations for the customer at the most competitive price from preferred suppliers and providing the necessary follow up call to complete the order.

* Effectively sourcing and ordering non-stocked items

* Ensuring stock levels are maintained to the prescribed levels for the branch and ensuring that the stock inventory is always correct. Actively participate in stock take activities throughout the year.

* Participate in the call-out rota, responding promptly and effectively to any urgent issues.

This position as trade counter assistant will have a need for an individual with confident customer service skills with previous experience working within a very busy environment where they have demonstrated the ability to prioritise work load. Time is of the essence with some jobs that will need to be carried out where your judgement on work load prioritising will be needed. This would be the ideal role for someone who has worked as a branch assistant, branch administrator or administrator. Trade counter or supplier based experience would be beneficial.

This national, long standing employer have 27 branches across the country and are highly respected as delivering the highest quality in customer services. Giving you full support in training, you will be given the opportunity to join at an exciting time as the business celebrate 20 years in business and are further expanding. Their team are inclusive, supportive and fun and ready to welcome a new colleague into their environment.

Benefits Include :

A salary of £26,000 to £28,000 per annum
Holidays up to 33 days holiday including bank holidays
Employee Rewards
Employee Assistance Program
Pension
Parking
Retail Discount Scheme for Major high street retailers

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy